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PART -1 of 4

When I first looked at the van, there was damage to the drivers door.

Salesman said the damage was caused by the initial transportation company that delivered the can to the dealer from Nissan.

He said the transport company had already paid Harbor Nissan for the repair. And they were waiting until the vehicle was sold before fixing the dent.

I did not say anything to the salesman. But I was thinking, "that is poor business, now when someone buys it, they will need to bring it back to be repaired after just purchasing a brand new vehicle"...but the truth probably is they were hoping someone would say, "I can live with that, just knock off a few bucks" and then they would have the repair money has extra profit.

They only had one of these vans in stock and I had to have a vehicle that same day for work the next morning. So they gave me an "I.O.U." for the repair and made me an appointment for the following week. I was told it would be a same day repair.

When I dropped it off, I told them not to rush. I rented a vehicle for 3 days (*** on my part, but no one offered me a loaner) and just call me when it was ready. The service adviser said the sales dept. had not informed them of a dent but would take care of it anyway, At the end of the 3rd day I had not heard from anyone, I went to the dealer and there my van sat. The dent had not been touched.

Nobody had a reason for me to have not been called. Everyone just tried to blame people who happened to not be there at the time. I waited for close to 90 minutes as they searched for my keys. The Service Mgr. got blamed for the lost keys. The Sales Mgr. promised me a full tank of fuel to compensate me for my time.

I attempted 2 more visits for the damage. Both times the paint repair guy had some reason for not being there that particular day. Each time the service adviser told me what day he "should" be there next.

Finally I met the Service Mgr. on a Saturday (the one who had my keys in his desk on first repair visit). He knew nothing of my ordeal. Denied having ever been informed of my issues and said if he did, it would have been taken care of already.

He seemed very concerned and took down all of my information. He was very thorough and wanted me to be sure he had all of my info in the computer, he also promised me a full tank of fuel for my troubles and offered me a loaner. Said they would need my van at least 3 days. He would be out of town, but I had an appointment to drop my van on Tuesday. I arrived Tuesday, yet another service adviser (4th different person besides srvc, Mgr)

This person said he knew nothing of my appointment or a loaner. I told him what Mgr had said about info on the computer. This adviser said, "I am sure he did, but I am not looking it up"

He asked me to remove my van from his service area.

I no longer will go through with the run around the Sales and Service dept's there.

Salesman, Sales Mgr., Service Mgr. and Finance Mgr. all are fully aware of my issues.

No one cares. Only the salesman even attempted to contact me, but he obviously had no clue as to what I was actually unhappy about.

Plus, at my last service, the cashier asked me to please contact them if the survey they send out is anything but 100% positive. She said they can not fix it if they do not know about it.

I did contact them twice before I filled out the survey. They apparently did not have any concern of my issues, so I filled it out honestly.

Nissan has contacted me since then, but nothing was ever done beyond a couple of phone calls

PART - 2 of 4

I became so frustrated that I cancelled the ext. warranty contract I purchased from this dealer.

I assume since I could not get basic factory warranty work done. (Service dept said vehicle was "Too New" to be in there computer)

That I definitely would not be able to get any work done beyond the original warranty.

I went into the finance office and explained why I wanted to cancel the contract and the finance mgr. agreed and had me sign the form to cancel it.

This has been more than 2 months and they have yet to send the refund to the finance company.

I have called numerous times and left messages. Over the best couple of weeks apparently no one has been in the finance office. No matter what day or time I have tried to call.

I was told by one person that answered (in sales dept.) that the finance company holds the refunds for 6-8 weeks before posting.

A second person (unsure which dept.) said that was untrue and they would look into it.

This is wrong, I am paying interest every month on this money. So this is not fair.

Plus, this will be pro-rated, so the dealer is gaining extra by not cancelling it already.

Illegal or immoral, either way this is just wrong!!

I want a full refund...no pro-rate...

I was deceived to start with about their "Free Oil Changes For Life" program.

I was lied to about the pre-existing body damage repair.

The warranty work I had attempted to receive from this dealer, was performed at another Nissan dealer.

The issue ended up being caused by something a Harbor Nissan tech did to my vehicle with my first oil change.

I now have extra wear on my tires because of them. They lied to me about what needed to be done to the vehicle.

PART 3 of 4

Dealer contacted me, agreed to have me get a couple of estimates (only fair) for the body damage, and they would reimburse me the cost as well as the tanks of fuel promised.

I completed my part, they told the BBB repairs were done. Then backed out on our agreement. They are once again trying to get me to take it locally and let them take care of it. And the BBB will only tell me that dealer reported it has taken care of and is closing the case.

PART 4 of 4

Bad thing is, I am over looking multiple things I was promised by the salesman. Beyond the door damage, both sliding door handles were chipped, there was a scratch on the rear bumper he said they would fix. When I got in the van to leave the lot I noticed the mileage on the odometer did not match the paperwork. He said they would correct that and send me a new copy.

None of this was done.

He said it was covered under the dealers "Lifetime Free Oil Changes"

When I go to service, they tell me it is not.

The catch is they put their decal across your rear window. But this van does not have a rear window. So I can not participate in the program.

Persons giving me a run around, Aaron Kennedy (Owner Loyalty Mgr), Tom Bishop (Internet Sales Mgr) and Mike Longo (Salesman)

Persons attempting to help, Scott Blomquist (Sales Manager) and Ken Wells (Finance Mgr.)

Monetary Loss: $1000.

Location: Port Charlotte, Florida

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Guest

I heard from my friend that they had his truck for 3 months and didn't fix it. Then they told him he abandoned it that they called him a bunch of times to pick it up. I guess he didn't lose anything except 3 months without a vehicle because you don't have to pay for work not done.

Guest

Never had a problem with Fucillo in upstate New York. Nothing but nightmares with My experience from harbor Nissan with my rouge I bought from them.

They are a bunch of liars and don't know or care about anything. Don't go there for anything!!!!

Guest

Thank you for taking the time to share your horrible experiences.

I was considering purchasing a car tomorrow and was curious about the "BOGO" one only knows what kind of problems that will bring! I will request everything in writing and approved by the top person.

May God bless you friend

Guest

Kennedy is the worst weasel I have ever met

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